Project Management | Customer Support | Virtual Assistant

Senior Manager- IT

• Healthium Medtech Ltd
• July 1, 2024 - continue

In this role, I lead strategic IT initiatives and digital transformation efforts within Healthium Medtech. Overseeing a team of IT professionals, I ensure alignment with corporate objectives, focusing on IT infrastructure management, vendor relations, and regulatory compliance. In process of implementing Data Loss Prevention (DLP), Mobile Device Management (MDM), and Cloud Access Security Broker (CASB), I have significantly strengthened our data security framework. I am responsible for strategic budget management, driving efficiency through proactive risk management, and fostering strong cross-functional collaboration. My role also involves streamlining processes to improve customer satisfaction and implementing disaster recovery plans to support uninterrupted IT services. My leadership in optimizing our IT operations has resulted in enhanced productivity, cost efficiency, and resilience across the organization.

Project Manager I

• UST Global
• March 24, 2022 - June 28, 2024

I successfully directed numerous IT and healthcare projects, ensuring alignment with Philips’ organizational standards. I excelled at managing delivery, client relationships, and driving performance improvements through continuous process enhancements. Notably, I led change management initiatives to introduce new tools, improving operational KPIs and customer satisfaction. My role involved rigorous project planning, managing risks, and leading end-to-end delivery of high-impact projects across North America and APAC. I implemented quality standards, resulting in reduced turnaround times and won the ‘Customer First’ award. By aligning project strategies with Philips' standards, I facilitated efficient team collaboration and robust stakeholder engagement, ultimately delivering on schedule and within budget.

Project Manager

• Hewlett-Packard
• June 1, 2021 - March 24, 2022

In this contract role, I managed projects critical to HP’s operations, including IT infrastructure upgrades and cross-departmental initiatives. Working closely with stakeholders, I developed detailed project plans and maintained comprehensive project documentation, ensuring compliance and clarity across all phases. My approach to project risk management included real-time monitoring and adjustment of plans to mitigate potential delays, resulting in a 95% on-time delivery rate. Additionally, my leadership in optimizing resource allocation and facilitating team performance reviews contributed to enhanced project efficiency. This role strengthened my ability to manage complex IT environments and provided me with valuable experience in cross-functional team leadership.

Asst. Project Leader

• Hi-Tech iSolutions LLP
• January 11, 2017 - November 20, 2020

I was Involved in end-to-end management of operations encompassing articulating project plans to deliver expected outcomes and managing triple constraints (time, budget, and scope) during project execution. Executed samples, prepared cost quotes, and formulated project plans before project onboarding. Drafted reports such as monthly scorecards for team members, project reports for stakeholders and project/team review reports.

Senior Process Associate

• Grandeur Healthcare Consultants Inc.
• January 5, 2015 - November 30, 2016

Acted as a key liaison between the doctor's office and insurance companies in the US, adeptly securing eligibility and benefits information, verifying insurance plans through portals, and facilitating claim follow-ups and preauthorizations for medications and procedures. Managed comprehensive communication channels by handling inbound calls from patients, pharmacies, insurance companies, and healthcare facilities, scheduling appointments, and overseeing the meticulous bookkeeping of patient health documents.

Client Service Executive

• Medusind Solution Pvt. Ltd.
• April 28, 2014 - December 31, 2014

Bachelor of Technology

• Jaipur National University
• July 1, 2010 - April 25, 2014